Springbok Casino

    Responsible Gambling

    Gambling should be fun entertainment, never a source of stress. If it stops being fun, it's time to take a step back.

    Need help now? Call 0800 006 008 (free, 24/7)

    Signs of Problem Gambling

    If you identify with two or more of the following, consider seeking help:

    ⚠

    Spending more money on gambling than you can afford

    ⚠

    Borrowing money or selling possessions to gamble

    ⚠

    Feeling restless or irritable when trying to stop gambling

    ⚠

    Gambling to escape problems or relieve feelings of anxiety or depression

    ⚠

    Lying to family or friends about how much you gamble

    ⚠

    Chasing losses — increasing bets to try to win back money

    ⚠

    Neglecting work, family, or personal responsibilities due to gambling

    ⚠

    Feeling guilty or ashamed about your gambling behavior

    ⚠

    Being unable to stop or reduce gambling despite wanting to

    ⚠

    Gambling with increasing amounts to achieve the same excitement

    Self-Help Tools at Springbok Casino

    Deposit Limits

    Set daily, weekly, or monthly deposit limits in your Springbok account. Go to Account Settings → Responsible Gaming → Set Limits. Once set, limits cannot be increased for 7 days.

    Loss Limits

    Set a maximum amount you're willing to lose per day, week, or month. When reached, you'll be unable to deposit or play until the next period.

    Session Time Limits

    Set reminders or hard limits on how long you play per session. Springbok can send pop-up reminders at intervals you choose (30 min, 1 hour, 2 hours).

    Cool-Off Period

    Take a break from gambling for 24 hours, 7 days, or 30 days. During this time, you cannot log in or play. Contact support to activate.

    Self-Exclusion

    Permanently or temporarily exclude yourself from Springbok Casino. Exclusion periods: 6 months, 1 year, 5 years, or permanent. Contact support to request.

    Reality Check

    Enable pop-up notifications that show your session duration and net win/loss at regular intervals. Helps maintain awareness during play.

    Free Support Resources

    National Responsible Gambling Programme (NRGP)

    📞 0800 006 008

    South Africa's national helpline — free, confidential, available 24/7

    https://www.responsiblegambling.co.za

    Gamblers Anonymous South Africa

    📞 011 888 5493

    Free peer-support meetings across South Africa

    https://www.gamblersanonymous.org.za

    South African Responsible Gambling Foundation

    📞 0800 006 008

    Counselling, treatment referrals, and educational resources

    https://www.sargf.org.za

    GamCare International

    📞 +44 808 802 0133

    International support and online counselling

    https://www.gamcare.org.uk

    Safe Gambling Guidelines

    Set a budget: Decide how much you can afford to lose before you start playing. Never exceed this amount.

    Set time limits: Decide how long you'll play and stick to it. Use Springbok's session timer feature.

    Don't chase losses: Losing is part of gambling. Accept losses and walk away. Chasing losses leads to bigger losses.

    Don't gamble under the influence: Alcohol and drugs impair judgment and lead to poor decisions.

    Take breaks: Step away regularly. Go for a walk, have a meal, or do something else enjoyable.

    Keep perspective: Gambling is entertainment with a cost, like going to a movie. The house always has an edge.

    Protect minors: Never allow anyone under 18 to gamble. Use parental controls and keep login details secure.

    Underage Gambling Prevention

    Springbok Casino strictly prohibits gambling by anyone under 18 years old. This is enforced through:

    • • Age verification during registration (DOB required)
    • • KYC document checks before first withdrawal (ID required)
    • • Account closure if underage gambling is detected

    Parents: Use internet filtering software (Net Nanny, Qustodio, Norton Family) to block gambling sites. Keep your Springbok login credentials secure and never share them.

    Frequently Asked Questions

    How do I set deposit limits at Springbok Casino?
    Log in → Account Settings → Responsible Gaming → Deposit Limits. You can set daily, weekly, or monthly limits. Decreases take effect immediately; increases require a 7-day cooling period.
    Can I self-exclude from Springbok Casino?
    Yes. Contact Springbok's 24/7 support via live chat or email and request self-exclusion. Options: 6 months, 1 year, 5 years, or permanent. During exclusion, your account is locked and you cannot play or deposit.
    Is gambling addiction treatment free in South Africa?
    Yes. The National Responsible Gambling Programme (0800 006 008) provides free, confidential counselling and treatment referrals. Gamblers Anonymous SA also offers free peer-support meetings.
    How do I know if I have a gambling problem?
    Key signs include: spending more than you can afford, chasing losses, lying about gambling, neglecting responsibilities, and being unable to stop. If you identify with 2 or more signs, seek help.
    Can someone else set limits on my account?
    No — only the account holder can set responsible gaming limits. However, family members can contact Springbok support to report concerns, and Springbok may initiate a review of the account.

    National Responsible Gambling Programme

    0800 006 008

    Free • Confidential • 24/7

    Last Updated: March 6, 2026